Help with MenuMargin

Contact admin.menumargin at support. Opening an email link prepares an email in your mail app; it does not send it automatically.

Saving and refreshing

“Saved on this device” means the browser has kept your work but cloud synchronization has not been confirmed. Keep that device copy. Use Refresh & sync when connected and wait for confirmation before changing devices. Other devices fetch changes when refreshed or when returning to the app. If two devices change the same saved item, MenuMargin can retain a conflict copy for you to review.

Recipe prices and invoices

Review invoice products, pack sizes and prices against the photo before selecting rows to import. Ingredient names must match exactly, ignoring capitals and extra spaces, for automatic updates. Different suppliers stay separate. Linked recipes follow the current supplier price; use an own-price override only when you intend to stop those updates.

Costs use the prices entered. MenuMargin does not automatically deduct VAT. Unconfirmed or VAT-inclusive ingredient prices produce a warning because the selling-price field is excluding VAT.

Back up your work

Open Saved recipes and choose Download backup for a JSON copy of recipes, supplier prices and price history. Keep it somewhere safe. Restore backup merges records and can preserve differing recipes as copies; review the restore message. A CSV is useful for viewing prices but is not a full account backup.

Request account deletion

Email support from the address used for your account. Include “MenuMargin account deletion request” and the account email. Do not send your password.

We will verify the request before deleting the account and its cloud data. Sending an email or removing a device copy does not itself delete the cloud account. Download a backup first if you want to keep your work. Remove your own downloaded files and sign out of other shared devices as well.

Reporting a problem

Include your phone/browser, what you were doing and the exact error message. Do not send passwords, sign-in links or private invoices unless support agrees a secure way to receive a redacted example. For recovery, keep your browser data and use Download backup where possible; clearing site storage can erase unsynced work.